Shipping Policy

Last updated: March 2026

This Shipping Policy ("Policy") describes the shipping methods, timeframes, and procedures for orders placed through The Peptide Store ("Company," "we," "us," or "our") at thepeptidestore.com ("Site"). By placing an order, you ("Buyer," "you," or "your") agree to the terms of this Policy.

1. Order Processing

Orders placed before 2:00 PM Eastern Standard Time (EST) on business days (Monday through Friday, excluding federal holidays) will be processed and shipped the same business day. Orders placed after 2:00 PM EST, or on weekends and holidays, will be processed on the next available business day.

You will receive an email confirmation when your order has been placed and a second notification with tracking information once your order has shipped.

2. Domestic Shipping Methods

We offer the following shipping options for orders within the United States:

Standard Shipping

• Estimated Delivery: 3 to 5 business days from the date of shipment.
• Cost: Free on orders of $150.00 or more. For orders under $150.00, a flat rate of $7.99 applies.

Priority Shipping

• Estimated Delivery: 2 to 3 business days from the date of shipment.
• Cost: $9.99 per order.

Express Shipping

• Estimated Delivery: 1 to 2 business days from the date of shipment.
• Cost: $19.99 per order.

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, and other factors beyond our control.

3. Temperature-Controlled Shipping

Many of our research peptides require careful temperature management during transit to maintain product integrity. To ensure your products arrive in optimal condition:

• Orders are packaged with appropriate insulated materials and cold packs as needed based on product requirements and ambient conditions.
• During periods of extreme heat (summer months), we may utilize enhanced cold-chain packaging at no additional cost to the Buyer.
• During periods of extreme cold (winter months), we may include heat packs or insulating materials to prevent freezing.
• Certain products may only be shipped on specific days of the week (typically Monday through Wednesday) to minimize weekend transit exposure. If this affects your order, you will be notified.

Upon receiving your order, please promptly store products according to the storage instructions provided on the product label and Certificate of Analysis. The Peptide Store is not responsible for product degradation resulting from delays in proper storage by the Buyer after delivery.

4. International Shipping

International shipping is available on a limited basis. If you are located outside the United States and wish to place an order, please contact us at support@thepeptidestore.com before ordering so that we may:

• Confirm whether we can ship to your country or region.
• Provide an accurate shipping quote.
• Advise on any applicable customs duties, taxes, and import regulations.

International Buyers are solely responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by their country's government. The Peptide Store is not responsible for delays caused by customs processing or for packages held or seized by customs authorities. All international shipments are shipped DDU (Delivered Duty Unpaid).

5. Tracking Information

A tracking number will be provided via email once your order has shipped. You may use this tracking number to monitor the status of your delivery on the shipping carrier's website. If you do not receive tracking information within two (2) business days of placing your order, please contact us at support@thepeptidestore.com.

6. Lost or Damaged Packages

Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, please:

• Check with household members, neighbors, or building management.
• Verify the shipping address on your order confirmation.
• Contact the shipping carrier directly with your tracking number.
• If the package remains missing, contact us at support@thepeptidestore.com within seven (7) business days of the delivery date. We will work with the carrier to investigate and, where appropriate, reship the order or issue a refund.

Damaged Packages

If your package arrives visibly damaged, please:

• Photograph the exterior packaging and the condition of the products before discarding any materials.
• Contact us at support@thepeptidestore.com within fourteen (14) calendar days with your order number, a description of the damage, and photographs.
• We will arrange a replacement shipment or refund in accordance with our Refund Policy.

7. PO Box and APO/FPO Addresses

We are able to ship to PO Box addresses using USPS shipping methods only. Priority and Express shipping options via UPS or FedEx cannot be delivered to PO Box addresses. If you require expedited shipping, please provide a physical street address. We can also ship to APO/FPO addresses for military personnel; however, delivery times may be extended.

8. Shipping Address Accuracy

It is the Buyer's responsibility to provide a complete and accurate shipping address at the time of checkout. The Peptide Store is not responsible for orders shipped to incorrect or incomplete addresses provided by the Buyer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, local regulations, or carrier policies. We reserve the right to cancel or modify any order that cannot be shipped to the specified destination. If your order is affected, we will notify you promptly and issue a full refund for any unshippable items.

10. Contact Us

For questions about shipping, delivery status, or any issues with your shipment, please contact us:

• Email: support@thepeptidestore.com
• Website: thepeptidestore.com